Background

Kayla started with PharmacyID in June 2026 as a Customer Service Officer, responding to telephone, email and live chat enquiries, as well as reviewing and releasing Nationally Coordinated Criminal History Check (NCCHC) applications.

Kayla has an extensive background in customer service, with the majority of her career focused on compliance and identity verification. Her experience includes quality assurance, investigations, regulatory compliance, risk assessment, and process improvement, enabling her to deliver accurate, efficient, and customer-focused support.